Shipping & Delivery

COMPLIMENTARY SHIPPING
We take great pride in offering our esteemed customers exceptional value and service. Therefore, we provide complimentary shipping all the way to your address.

LOST/MISSING PACKAGES
Khulyo team cannot be held responsible for incorrect addresses provided during the checkout process. To ensure smooth processing of your order, kindly verify that both your billing and shipping addresses are accurate. In the event that we have made an error, we will take full accountability for the original order without any additional charges.

CUSTOMS
Please be aware that any customs fees incurred after the shipment of your items are not our responsibility. By purchasing our products, you acknowledge that one or more packages may be subject to customs fees upon arrival in your country.

ESTIMATED SHIPPING TIME
The estimated shipping time for our products is 2-7 business days, excluding a processing period of 1-2 business days. However, please note that any potential delays caused by clearance or customs procedures are not factored into this timeframe.

TRACKING DETAILS
Once your order is dispatched, you will receive an email notification containing a tracking number. However, please be aware that due to the nature of our free shipping service, tracking information may not always be available.

"NO INFORMATION AVAILABLE AT THE MOMENT" ON TRACKING
For certain shipping companies, it may take 1-2 business days for the tracking information to be updated in their systems. If your order was placed more than 7 business days ago and there is still no tracking information available, kindly reach out to our support team.

CONSOLIDATED PACKAGING
For logistical reasons, items from the same purchase may occasionally be sent in separate packages, even if combined shipping was selected.

If you have any further inquiries, please do not hesitate to contact us at support@khulyo.com. Our dedicated team will strive to provide you with the best assistance possible.