Refund & Returns

At KHULYO, we uphold a comprehensive return policy for our esteemed customers. You are granted a generous 14-day window from the date of receiving your item to request a return.

To qualify for a return, it is essential that the item remains in the exact condition in which you received it. It should be unworn or unused, accompanied by all original tags, and packaged in its original form. Additionally, please ensure you possess the receipt or proof of purchase to validate your return request.

Kindly note that the customer assumes responsibility for the shipping costs associated with returning the product to our designated warehouses, unless the item is damaged or fails to meet the specified description.

Regrettably, we are unable to accept returns for items purchased using promo code or gift cards.

To initiate a return, please contact our dedicated support team at support@khulyo.com. Upon acceptance of your return request, we will furnish you with detailed instructions regarding the shipment process and the designated return location. We kindly inform you that any items sent back to us without prior authorization will not be accepted.

For any queries or concerns regarding returns, please feel free to reach out to us at support@khulyo.com. We are always ready to assist you.

Damages and Issues:

We emphasize the importance of thoroughly inspecting your order upon receipt. Should you encounter any defects, damages, or mistakenly received items, we kindly request you to promptly notify us. We will promptly address the issue and take appropriate measures to rectify the situation.

Exchanges:

The most efficient method to ensure your satisfaction is to return the item in question. Once your return is approved, you may proceed to make a separate purchase for the desired replacement item.

Refunds:

Upon receiving and thoroughly examining your return, we will promptly notify you regarding the status of your refund. If approved, the refund will be automatically processed through your original payment method. Please bear in mind that the refund process may require some time for your bank or credit card company to finalize and reflect the transaction accurately.